PAYMENT TYPES Office accepts Visa (except Visa Electron), Mastercard, Switch, Solo and American Express. WHEN DO WE TAKE YOUR PAYMENT? We only debit your card after your order has been dispatched. WEBSITE & STORE PRICES Making great ranges of shoes available to our customers is a complex business and the on-line side of our business works in a different way to our stores. For these reasons you may sometimes find that products on our Web site are priced differently to those in our stores. VALIDATION CHECKS All payment card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Office will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the www.office.co.uk website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
First Class Air (2-3 days)
DELIVERY TIMES We aim to dispatch your order within 5 working days. In many cases orders are shipped next working day. UK: Please allow up to 7 working days from confirmation of order for delivery. International: Please allow up to 10 working days from confirmation of order for delivery. DELIVERY CHARGES (PER ORDER) UK: £3.50 Southern Ireland: £9.00 Northern Ireland: £7.50 Western Europe (Including the Hebrides, Shetland, Orkney and Channel Islands): £15.00 Rest of the world: £25.00 Any taxes or duty fees incurred by shipping to overseas addresses are the responsibility of the customer and these costs cannot be reclaimed from Office. HOW ARE ITEMS DELIVERED? UK: Your items are sent by Home Delivery Network between the hours of 0700-1900 Monday-Friday. On receipt of the goods a signature will be required. If nobody is available at the address specified HDNL will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods. Unfortunately we are unable to offer next day delivery. International: Your items are sent by DPD. On receipt of your products a signature will be required.
Money Back Guarantee: 28 days
Return Merchandise Authorization
Merchant Pays Return Shipping
RETURNING ITEMS TO STORES, EXCHANGES AND REFUNDS If you purchased products online and you'd like to exchange or return them to one of our stores (this excludes concession stores), you must bring with you a copy of the invoice we sent to your email address. The invoice will give our staff the information they need in order to process your request. Please be aware that your refund will not be processed in store as your information will be forwarded to the relevant department. This process may take up to 8-10 working days. If items are exchanged in store, please be aware that our store policy will apply. The exchanged items are non refundable and you will have 28 days to exchange or claim a credit note. We will accept items not worn, used or damaged. EXCHANGES AND REFUNDS We would like to ensure your complete satisfaction with the items you have bought from this Web site. If however you wish to return or exchange an item(s) please contact our customer services department and state whether an exchange or refund is required. - We will accept items not worn, used or damaged. - Please ensure we receive the goods within 28 days of their dispatch. - For us to process your request it is essential that you also include a copy of your invoice. Once your goods have been accepted your exchange or refund will be completed within 10 working days. Unless we have sent you incorrect, damaged or faulty goods we regret the cost of postage and packaging cannot be refunded to you. We can only refund the card you originally used for payment. FOOTWEAR RETURNS If for any reason you wish to return your unworn/unused footwear, please send, along with your invoice, to: OFFICE MAIL ORDER DEPARTMENT Loading Bays 1-8 Moorfield Industrial Estate Gatehead Road Kilmarnock KA2 0BA Please note that returns to our Mail order department must be posted and cannot be accepted in person. We advise to send your shoes back via a guaranteed delivery service, such as Royal Mail Special Delivery, or get proof of postage as we cannot be held liable for any goods lost in transit to us. Please state whether an exchange or refund is required. Once your goods are accepted back into stock you will be issued with an exchange or refund. We'll refund the delivery charge on unwanted goods where you notify us, other than by telephone, within 7 days of receipt of your intention to cancel. If notification is received later than 7 days after receipt, then we'll refund the delivery charge only if the goods are damaged, faulty or incorrect. Alternatively, if you wish to return or exchange your shoes you can take them, with your invoice, into any Office store, where we will be happy to accept the goods. **Returns cannot be accepted at our concession stores.**
Secure Ordering/Payment System
Online Ordering Shopping Cart System
Online Order Tracking System
We would like to ensure your complete satisfaction with the items you have bought from this Web site. If however you wish to return or exchange an item(s) please contact our customer services department and state whether an exchange or refund is required.
- We will accept items not worn, used or damaged.
- Please ensure we receive the goods within 28 days of their dispatch.
- For us to process your request it is essential that you also include a copy of your invoice.
Once your goods have been accepted your exchange or refund will be completed within 10 working days. Unless we have sent you incorrect, damaged or faulty goods we regret the cost of postage and packaging cannot be refunded to you.
We can only refund the card you originally used for payment.